Return Policy
We prioritize your satisfaction. Discover our straightforward return policy designed to make your experience seamless. Learn how we handle returns and ensure customer satisfaction.
We value your satisfaction and want to ensure a hassle-free shopping experience. Below, you’ll find our return policy guidelines. If you have any questions, feel free to reach out to our customer support team.
Eligibility for Returns
We offer the following shipping options:
- Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund.
- Incorrect Size or Fit: If you ordered the wrong size or the item doesn’t fit as expected, you can return it within 30 days of delivery. Please ensure the item is unused and in its original packaging.
- Changed Your Mind?: No worries! If you’re not satisfied with your purchase, you can return it within 30 days of delivery. The item must be in its original condition.
How to Initiate a Return
Our shipping costs are as follows:
- Contact Us: Reach out to our customer support team via email or phone. Provide your order number and details about the item you wish to return.
- Return Authorization: Once approved, we’ll provide you with a return authorization code and instructions on how to proceed.
- Pack and Ship: Pack the item securely in its original packaging. Include the return authorization code. Ship it back to us using a reliable carrier.
Refund Process
- Inspection: Upon receiving the returned item, we’ll inspect it for eligibility. If approved, we’ll process your refund within 5 business days.
- Refund Method: Refunds will be issued to the original payment method used during checkout.
Exclusions
- Used or Altered Items: We cannot accept returns for items that have been used, altered, or damaged after delivery.
- Custom Orders: Custom-made or personalized items are non-returnable unless they arrive damaged or defective.
Return Shipping Costs
- Fault on Our End: If the return is due to our error (e.g., wrong item shipped), we’ll cover the return shipping costs.
- Buyer’s Responsibility: If the return is due to buyer’s remorse or incorrect sizing, the buyer is responsible for return shipping fees.
Contact Us
For any return-related inquiries, please email us at returns@69toolz.com or call our customer support hotline at (123) 456-7890.
Thank you for choosing us. We appreciate your business and look forward to serving you again